Table 6: Counselors' communicative skills at south wollo zone governmental hospitals, 2018, (N = 60 sessions).
Function |
Skill |
Yes |
No |
||
Freq. |
Percent |
Freq. |
Percent |
||
Interpersonal relationship |
Greets clients |
28 |
46.7 |
32 |
53.3 |
Introduces self |
25 |
41.7 |
35 |
58.3 |
|
Listens actively (both verbally and non-verbally) |
50 |
83.3 |
10 |
16.7 |
|
Gathering information |
Uses appropriate balance of open and closed questions |
54 |
90 |
6 |
10 |
Uses silence well to allow for self-expression |
53 |
88.3 |
7 |
11.7 |
|
Avoids premature conclusions |
50 |
83.3 |
10 |
16.7 |
|
Summarizes main issues discussed |
40 |
66.7 |
20 |
33.3 |
|
Providing information |
Gives information in clear and simple terms |
56 |
93.3 |
4 |
6.7 |
Gives client time to absorb information and to respond |
55 |
91.7 |
5 |
8.3 |
|
Checks for understanding/misunderstanding |
47 |
78.3 |
13 |
21.7 |
|
Summarizes main issues |
34 |
56.7 |
26 |
43.3 |
|
Handling special circumstances |
Accommodates language difficulty |
52 |
86.7 |
8 |
13.3 |
Prioritizes issues to cope with limited time in short contacts |
57 |
95 |
3 |
5 |
|
Manages client’s distress |
55 |
91.7 |
5 |
8.3 |
|
Flexible in involving partner or significant other |
49 |
81.7 |
11 |
18.3 |