Table 5: The Client Satisfaction Questionnaire (CSQ-8).
Questions | Mean (SD) | |
Post program, n = 14 | Follow-up, n = 11 | |
Total Mean Score | 22.79 (4.76) | 19.82 (6.24) |
1. Quality of service? | 2.86 (0.66) | 2.73 (0.79) |
2. Kind of service you wanted? | 3.00 (0.56) | 2.64 (0.81) |
3. Extent program met your needs? | 2.62 (0.51) | 2.18 (0.75) |
4. Recommend program to friend? | 2.62 (0.96) | 2.40 (1.17) |
5. Satisfaction with the amount of help received? | 3.14 (0.66) | 2.73 (1.01) |
6. Services helped you to deal with problems? | 3.14 (0.66) | 2.64 (0.81) |
7. Overall satisfaction with the service? | 3.07 (0.73) | 2.36 (1.12) |
8. Return to program for help? | 2.71 (0.99) | 2.36 (0.92) |
Note: Responses for individual items range from 1-4 (median score is 2.5) with higher scores indicating higher satisfaction; total scores can range from 8-32 (median score is 20).