Table 5: The Client Satisfaction Questionnaire (CSQ-8).

Questions Mean (SD)
Post program, n = 14 Follow-up, n = 11
Total Mean Score 22.79 (4.76) 19.82 (6.24)
1. Quality of service? 2.86 (0.66) 2.73 (0.79)
2. Kind of service you wanted? 3.00 (0.56) 2.64 (0.81)
3. Extent program met your needs? 2.62 (0.51) 2.18 (0.75)
4. Recommend program to friend? 2.62 (0.96) 2.40 (1.17)
5. Satisfaction with the amount of help received? 3.14 (0.66) 2.73 (1.01)
6. Services helped you to deal with problems? 3.14 (0.66) 2.64 (0.81)
7. Overall satisfaction with the service? 3.07 (0.73) 2.36 (1.12)
8. Return to program for help? 2.71 (0.99) 2.36 (0.92)

Note: Responses for individual items range from 1-4 (median score is 2.5) with higher scores indicating higher satisfaction; total scores can range from 8-32 (median score is 20).