Function

Skill

Yes

No

Freq.

Percent

Freq.

Percent

Interpersonal relationship

Greets clients

28

46.7

32

53.3

Introduces self

25

41.7

35

58.3

Listens actively (both verbally and non-verbally)

50

83.3

10

16.7

Gathering information

Uses appropriate balance of open and closed questions

54

90

6

10

Uses silence well to allow for self-expression

53

88.3

7

11.7

Avoids premature conclusions

50

83.3

10

16.7

Summarizes main issues discussed

40

66.7

20

33.3

Providing information

Gives information in clear and simple terms

56

93.3

4

6.7

Gives client time to absorb information and to respond

55

91.7

5

8.3

Checks for understanding/misunderstanding

47

78.3

13

21.7

Summarizes main issues

34

56.7

26

43.3

Handling special circumstances

Accommodates language difficulty

52

86.7

8

13.3

Prioritizes issues to cope with limited time in short contacts

57

95

3

5

Manages client’s distress

55

91.7

5

8.3

Flexible in involving partner or significant other

49

81.7

11

18.3