Table 5: Satisfaction measure of each tool used to measure overall satisfaction rate of participants admitted to obstetrics wards of central Gondar zone public hospitals.
Components |
Satisfied, n (%) |
Dissatisfied n (%) |
Mean + SD |
|
Nurses/midwives politeness and respect |
375 (87.8) |
52 (12.2) |
6.13 ± 0.34 |
|
Doctors treatment and respect |
375 (87.8) |
52 (12.2) |
6.12 ± 0.33 |
|
Nurses/midwives explanation and listening to |
360 (84.3) |
67 (15.7) |
6.16 ± 0.36 |
|
Doctors attention to listen carefully |
362 (84.8) |
65 (15.2) |
6.15 ± 0.36 |
|
The way Doctors explain things for |
360 (84.3) |
67 (15.7) |
6.16 ± 0.36 |
|
Nurse/midwives visits and responding to calls |
363 (85.0) |
64 (15.0) |
6.15 ± 0.36 |
|
Counseling |
379 (88.8) |
48 (11.2) |
6.11 ± 0.32 |
|
Competency of doctors |
371 (86.9) |
56 (13.1) |
6.13 ± 0.34 |
|
Nurse/midwives on-time medication |
381 (89.2) |
46 (10.8) |
6.11 ± 0.31 |
|
Competency of nurses/midwives |
378 (88.5) |
49 (11.5) |
6.11 ± 0.32 |
|
Information given to you about procedure |
341 (79.9) |
86 (20.1) |
6.2 ± 0.40 |
|
Effort/capacity to control your pain |
348 (81.5) |
79 (18.5) |
6.19 ± 0.39 |
|
Access to prescribed medication in the hospital |
372 (87.1) |
55 (12.9) |
6.14 ± 0.34 |
|
Telling what the medicine is before |
276 (64.6) |
151 (35.4) |
6.35 ± 0.48 |
|
Possible side effects |
261 (61.1) |
166 (38.9) |
6.39 ± 0.49 |
|
Time allocated during the service provision |
376 (88.1) |
51 (11.90 |
6.12 ± 0.33 |
|
Availability of instruments |
379 (88.8) |
48 (11.2) |
6.11 ± 0.32 |
|
Admission procedure |
411 (96.3) |
16 (3.7) |
6.04 ± 0.19 |
|
Accommodation of the room |
378 (88.5) |
49 (11.5) |
6.11 ± 0.32 |
|
Cleanness of room and bed |
294 (68.9) |
133 (31.1) |
6.31 ± 0.46 |
|
Cleanness of toilet and washroom |
234 (54.8) |
193 (45.2) |
6.45 ± 0.50 |
|
Access to drinking water, latrine, and hand |
251 (58.8) |
176 (41.2) |
6.41 ± 0.49 |
|
Admission time |
412 (96.5) |
15 (3.5) |
6.04 ± 0.18 |
|
Bed occupancy rate |
392 (91.8) |
35 (8.2) |
6.08 ± 0.28 |
|
Room quality |
349 (81.7) |
78 (18.3) |
6.18 ± 0.39 |
|
Availability of ambulance |
237 (55.5) |
190 (44.5) |
6.44 ± 0.50 |
|
Referral system |
221 (51.8) |
221 (51.8) |
6.48 ± 0.50 |
|
Staff composition and number |
327 (76.6) |
100 (23.4) |
6.23 ± 0.42 |