Table 5: Satisfaction measure of each tool used to measure overall satisfaction rate of participants admitted to obstetrics wards of central Gondar zone public hospitals.

Components 

Satisfied, n (%)

Dissatisfied n (%)

 

Mean + SD

Nurses/midwives politeness and respect

375 (87.8)

52 (12.2)

6.13 ± 0.34

Doctors treatment and respect

375 (87.8)

52 (12.2)

6.12 ± 0.33

Nurses/midwives explanation and listening to

360 (84.3)

67 (15.7)

6.16 ± 0.36

Doctors attention to listen carefully

362 (84.8)

65 (15.2)

6.15 ± 0.36

The way Doctors explain things for

360 (84.3)

67 (15.7)

6.16 ± 0.36

Nurse/midwives visits and responding to calls

363 (85.0)

64 (15.0)

6.15 ± 0.36

Counseling

379 (88.8)

48 (11.2)

6.11 ± 0.32

Competency of doctors

371 (86.9)

56 (13.1)

6.13 ± 0.34

Nurse/midwives on-time medication

381 (89.2)

46 (10.8)

6.11 ± 0.31

Competency of nurses/midwives

378 (88.5)

49 (11.5)

6.11 ± 0.32

Information given to you  about procedure

341 (79.9)

86 (20.1)

6.2 ± 0.40

Effort/capacity to control your pain

348 (81.5)

79 (18.5)

6.19 ± 0.39

Access to prescribed medication in the hospital

372 (87.1)

55 (12.9)

6.14 ± 0.34

Telling what the medicine is before

276 (64.6)

151 (35.4)

6.35 ± 0.48

Possible side effects

261 (61.1)

166 (38.9)

6.39 ± 0.49

Time allocated during the service provision

376 (88.1)

51 (11.90

6.12 ± 0.33

Availability of instruments

379 (88.8)

48 (11.2)

6.11 ± 0.32

Admission procedure

411 (96.3)

16 (3.7)

6.04 ± 0.19

Accommodation of the room

378 (88.5)

49 (11.5)

6.11 ± 0.32

Cleanness of room and bed

294 (68.9)

133 (31.1)

6.31 ± 0.46

Cleanness of toilet and washroom

234 (54.8)

193 (45.2)

6.45 ± 0.50

Access to drinking water, latrine, and hand

251 (58.8)

176 (41.2)

6.41 ± 0.49

Admission time

412 (96.5)

15 (3.5)

6.04 ± 0.18

Bed occupancy rate

392 (91.8)

35 (8.2)

6.08 ± 0.28

Room quality

349 (81.7)

78 (18.3)

6.18 ± 0.39

Availability of ambulance

237 (55.5)

190 (44.5)

6.44 ± 0.50

Referral system

221 (51.8)

221 (51.8)

6.48 ± 0.50

Staff composition and number

327 (76.6)

100 (23.4)

6.23 ± 0.42