Table 1: Themes related to Common Ground*

Information Management	Percent Total
Yes/No Questions	0.5%
Open-ended questions	4.7%
Summarized information	1.0%
Active Listening
Caregiver not included	1.0%
Checking for understanding	6.2%
Glossing over clues or concerns	5.3%
Identifying clues or concerns	9.6%
Patient and caregiver included	5.3%
Addressing Feelings
Acknowledging feelings	8.1%
Empathetic statement	1.4%
Ignoring feelings	9.6%
Reaching Common Ground
Assuming understanding	12.0%
Use of Teach Back (checked for understanding)	7.7%
Checked for feasibility	5.3%
Agreement	8.1%
Disagreement	1.9%
Use of jargon	3.8%
Ineffective strategies	3.8%
Motivation and encouragement	4.3%
Plain language	3.8%

*Student stories may represent more than one theme