Table 3: Client satisfaction with the comfort and privacy of counseling room, and adequacy of counseling session; client satisfaction with PMTCT services in public hospitals of Hadiya zone, south Ethiopia 2017.
Item: How do you rate your satisfaction with: |
Very dissatisfied |
Dissatisfied |
Neutral |
Satisfied |
Very satisfied |
|||||
Number |
% |
Number |
% |
Number |
% |
Number |
% |
Number |
% |
|
Provider’s greeting was good and friendly? |
1 |
0.2 |
55 |
13 |
24 |
5.7 |
243 |
57.4 |
100 |
23.6 |
Comfort of the waiting room |
2 |
0.5 |
39 |
9.2 |
32 |
7.6 |
259 |
61.2 |
91 |
21.5 |
Waiting time |
5 |
1.2 |
52 |
12.3 |
26 |
6.1 |
265 |
62.6 |
76 |
18 |
Comfort of the counseling room |
4 |
0.9 |
44 |
10.4 |
28 |
6.6 |
258 |
61 |
84 |
19.9 |
Adequacy of duration of the counseling session |
4 |
0.9 |
44 |
10.4 |
30 |
7.1 |
254 |
60 |
91 |
21.5 |
Privacy of the counseling room |
4 |
0.9 |
44 |
10.4 |
28 |
6.6 |
255 |
60.3 |
92 |
21.7 |
The cleanliness and sanitation of procedure |
7 |
1.7 |
53 |
12.5 |
27 |
6.4 |
251 |
59.3 |
85 |
20.1 |