Client satisfaction by counselor’s characteristics and availability of services, client satisfaction with PMTCT services in public hospitals of Hadiya zone south Ethiopia, 2017.

Table 4: Client satisfaction by counselor’s characteristics and availability of services, client satisfaction with PMTCT services in public hospitals of Hadiya zone south Ethiopia, 2017.

Item: How do you rate your satisfaction with:	Very dissatisfied		Dissatisfied		neutral		Satisfied		Very satisfied
Item: How do you rate your satisfaction with:	Number	%	Number	%	Number	%	Number	%	Number	%
Respectfulness of the counselor	2	0.5	55	13	30	7.1	237	56	99	23.4
Trustworthiness of the counselor	5	1.2	57	13.5	24	5.7	237	56	100	23.6
Clarity of the counselor’s explanation	3	0.7	45	10.6	33	7.8	246	57	101	23.9
The counselor’s competency	4	0.9	55	13	21	5	239	56.5	104	24.6
laboratory service available when always needed	5	1.2	56	13.2	22	5.2	245	57.9	95	22.5
availability of information to MTCT and PMTCT	5	1.2	52	12.3	16	3.8	249	58.9	101	23.9
Clear explanation about Appointment date	3	0.7	51	12.1	21	5	245	57.9	95	22.5
The overall services	5	1.2	37	8.7	10	2.4	271	64.1	100	23.6