Maternal satisfaction on institutional delivery service is the most frequently reported indicator in the evaluation of the quality of maternity services. While increasing service availability and maintaining acceptable quality standards, it is important to assess maternal satisfaction with care in order to make it more responsive and culturally acceptable, ultimately leading to enhanced utilization and improved outcomes. Maternal satisfaction determines the level of institutional delivery service utilization. Therefore, the aim of this study was to assess the determinants of maternal satisfaction on delivery service among mothers who gave birth at health facilities in Mizan-Aman Town, Ethiopia.
Cross-sectional study was conducted in Mizan-Aman Town, Ethiopia. A systematic sampling technique was used. Pre-tested structured questionnaires were used to collect the data. Both bivariate and multivariate data analysis was conducted by SPSS version 20.
Level of maternal satisfaction was 30.4%. Antenatal care visit (AOR = 6.48, 95% CI = 1.01, 41.68), delivery at health center (AOR = 2.14, 95% CI = 1.15, 3.99) and stay at labor less than six-hours (AOR = 2.83, 95% CI = 1.34, 5.96) were significantly associated with maternal satisfaction.
Antenatal care visit, health center delivery and less prolonged labor were major determinants of maternal satisfaction.